https://www.loom.com/share/74311dabbcb04fecbca700ec5233cf5e

🧘‍♀️ Serenity Med Spa: AI Voice Booking Assistant

Case Study · Agentic AI Product Design

🩵 Overview

Role: Product Designer & AI Engineer

Tools: ElevenLabs · n8n · Google Calendar API · v0.dev · Next.js · Claude Code

Goal:

Design and build an autonomous voice booking agent that handles spa appointments through natural conversation, reducing missed bookings and improving customer experience.

Why it matters:

Spas lose up to 30% of bookings from missed calls. Clients expect instant, always-on scheduling, but staff can’t answer phones while in sessions.

Impact:

• ✅ improvement in call answer rate (↑ from 60%)
• ⚡ 2.5 min average booking time
• 🌙 0 missed after-hours bookings
• 💬 95% conversation completion rate

💡 Research & Insights

Users: Busy professionals (ages 25–55) who prefer human-like, quick interactions.